Privacy policy

Last updated 16 September 2026

This explains what we collect, why, and what you can ask us to do about it. It is written to be read, not to be impressive.

Who we are

QSNhire (Quick Service Now) is a Nigerian marketplace connecting people to local vendors. We are the data controller for the information described here. You can reach us at support@qsnhire.online.

What we collect

When you create an account

• Your name, email address, phone number and WhatsApp number
• Your state and town
• Your business name, if you are a vendor
• A password, which we store only as a one-way hash and can never read

When you get verified as a vendor

Verification asks for identification documents, a photograph of you and a photograph of your premises. This is sensitive, so it is worth being precise: these are used to decide whether to award your verified badge and to investigate a complaint if one is made about you. They are visible only to our review team. They are not shown on your public profile, not given to buyers, and not used for anything else.

When you pay

Payments are handled by Paystack. We never see or store your card details. What we keep is the amount, the date, a reference and whether it succeeded. If you request a payout we store the bank name, account number and account name you gave us, because we need them to pay you.

When you use the site

• Messages you send to other users through QSNhire, and any attachments
• Listings, reviews and job posts you publish
• Conversations with Jayden, our assistant
• When something breaks, a record of the page, the error, and part of your network address. We keep only the network, not your exact address, because the point is to spot a fault rather than follow a person.

What we do with it

• Running your account and showing your listings to buyers
• Passing messages between buyers and vendors
• Taking payment and paying out what you have earned
• Deciding verification, and investigating reports and disputes
• Sending you things you need: password resets, receipts, and alerts about your account
• Sending updates and offers, which you can stop at any time

We do not sell your personal information, and we do not let anyone pay to have their message put in front of you as though it came from us.

What other people can see

If you are a vendor, your business name, your trade, your town and state, your listings, your ratings and reviews, and the phone or WhatsApp number you gave for contact are public. That is the point of a directory, but it is worth saying plainly: the number you give as your contact number can be seen by anyone. If you would rather use a separate business line, use it.

If you are a buyer, other users see the name on your account and anything you write in a message or a review. Your email address is never shown.

Who we share it with

• Paystack, to take payments
• Our email provider, to deliver email to you
• OpenAI, when you talk to Jayden, so it can answer you
• Anyone we are legally required to share with, such as a court order or a regulator

Cookies

We use cookies to keep you signed in, to remember your device so you are not asked to sign in constantly, to protect forms against misuse, and to remember an unfinished conversation with Jayden so you do not have to start again. These are necessary for the site to work. We do not use advertising cookies and we do not track you across other websites.

How long we keep things

• Your account: for as long as you have one
• Payments and payouts: kept even if you delete your account, because we are required to keep financial records
• Verification documents: kept while your verification is valid
• Unfinished chat details: deleted automatically after three days, or immediately once your account is created
• Error records: up to six months
• Unsubscribe requests: kept permanently, so that opting out stays honoured

Deleting your account

You can ask us to delete your account. If you have never paid or been paid, we remove it entirely.

If there are payments or payouts attached to it, we cannot remove the whole record, because we are required to keep financial records and because deleting it would break the ledger. What we do instead is strip everything personal: your name, email, phone, photograph and address are removed, the account is closed permanently, and what remains is a number in an accounts record that no longer points at a person.

Your rights

Under the Nigeria Data Protection Act you can ask us to show you what we hold about you, correct anything wrong, delete your account as described above, or stop sending you marketing. Email support@qsnhire.online and we will respond within 30 days. You can also complain to the Nigeria Data Protection Commission.

Keeping it safe

Passwords are hashed and cannot be read by us or anyone who obtained the database. The site runs over an encrypted connection. Access to your information inside our team is limited to the people whose job needs it.

No system is perfectly secure. If something happens that puts your information at risk, we will tell you and the regulator rather than keep quiet about it.

Children

QSNhire is not for under 18s. If we learn that an account belongs to a child, we close it and delete the information.

Changes

If we change this in a way that matters, we will email account holders rather than quietly change the date at the top.